Terms and Conditions

ORDER CONFIRMATION

Enquires made via the website are not considered confirmed orders. An order is confirmed once a deposit payment has been received.

We require a non-refundable 25% deposit at the time of booking, and full payment must be made 10 days prior to the agreed pick up or delivery date.

For custom orders that require new stamps and cutters, we require a 50% deposit.

Failure to pay a deposit or invoice in alignment with the above terms will result in your order being cancelled with no refunds will be provided.

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ORDER ALTERATIONS

We know sometimes plans can change and we will try to accommodate changes if required. Unfortunately, we are unable to accommodate alterations within 14 days of the agreed pick up or delivery date. 

Custom Orders are unable to be altered once your deposit is paid, as we begin to source everything required to fulfil your order by the agreed time.

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CANCELLATIONS

We are unable to offer cancellations within 14 days of the pick up or dispatch date. If you wish to cancel before this date, your deposit will not be refunded.

Cancellations involving custom materials such as stamps, cutters, or edible prints are non-refundable, as these items personalized for a custom order cannot be reused.

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DAMAGED ORDERS

We take full care when handling your cookies and do everything in our power to prevent the possibility of any damages. Once they have been picked up, we do not take responsibility for damages.

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SOCIAL MEDIA

For promotional purposes, we reserve the right to photograph orders and use photos of our creations across our social media accounts and our website for marketing purposes. If you do not wish for your cookies to be published, please let us know at the time of placing your order.

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RETURNS and REFUNDS

Due to the edible nature of our products, cookie returns are not accepted.

We do not offer refunds for our products. All cookies are baked fresh and are custom made for each individual order.  

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ALLERGENS

Our products are made in a shared kitchen where milk, nuts and other allergens are present. Despite our strict cleaning protocols, cross-contact may occur. Customers with food allergies consume our products at their own risk, and we cannot be held liable for any adverse reactions.

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COLOURS

We hand mix all of the coloured fondant we use to decorate our cookies. As such, colours may vary slightly from what you can see in photos. Additionally, the light used during photo shooting can also alter the original colour. We are always going to try out best to match the colours of our final products to colours requested in your orders.